Upon arriving home from work today, I found the expected box from ATT that contained their DSL modem. I had already planned to call them and inquire on the procedure to return the box and its content. This was to be my closure. I thought wrong! ATT continued with their cluster fuck that included the order not being cancelled, my phone line not being cleared, and me having to partake in part of my experience last Friday; therefore, closure is not happening this week. Additionally, my order with Vonage is delayed because ATT's comtrol issues. Vonage cannot sucessfully request for my number to be transffed until my line is cleared of the DSL service, even though its not activated and Earthlink cancelled their services. I was informed that because of ATT's cluster fuck, my Vonage service may not be established for 14 days (that includes transferring my current phone number). Sound like the Twilight Zone? After 45 minutes of conversations and being transferred to three people, my request to ATT is once again allegably in process. I can say with confidence that Comcast is successfully providing me with internet service. We have to mention positives and accept situations that are gratifying.
